Terms & Conditions

Terms & Conditions – Medineuro Wellness Clinic
These Terms & Conditions govern the use of Medineuro Wellness Clinic’s website, services, and treatments. By accessing our site or booking an appointment, you agree to comply with the terms outlined below. Please read them carefully.

1. General Information
Medineuro Wellness Clinic provides medical‑led aesthetic treatments, ear care services, and cryotherapy procedures. All treatments are carried out by qualified clinical professionals following appropriate assessment and consent.
We reserve the right to update or amend these Terms & Conditions at any time. Changes will be posted on this page.

2. Eligibility for Treatment
•     All patients must be 18 years or older for aesthetic treatments.
•     Valid identification may be required.
•     Treatment suitability is determined during a clinical consultation.
•     We reserve the right to decline treatment if it is not clinically appropriate or safe.

3. Consultations
•     A consultation is required before any treatment.
•     Clinical decisions are based on your medical history, assessment, and professional judgement.
•     Providing accurate medical information is essential for your safety.
•     Being deemed unsuitable for treatment does not constitute grounds for a refund of consultation fees or deposits (see Refund Policy).

4. Booking, Deposits & Cancellations
•     A deposit may be required to secure your appointment.
•     Deposits are non‑refundable if you cancel or fail to attend without sufficient notice.
•     Rescheduling is permitted within the stated notice period.
•     Late arrivals may result in reduced treatment time or rescheduling.
Full details are provided at the time of booking.

5. Treatment Outcomes
•     Individual results vary based on anatomy, lifestyle, and clinical factors.
•     No guarantee of specific results can be made.
•     Before‑and‑after images are for illustrative purposes only.
•     Follow‑up appointments may be recommended for optimal outcomes.

6. Payments
•     Payment is required at the time of treatment or as otherwise agreed.
•     We accept the payment methods listed on our website or booking system.
•     Prices may change without prior notice, but confirmed bookings will be honoured at the agreed rate.

7. Refunds
Our Refund Policy applies to all treatments, services, and products.
Key points include:
•     No refunds for completed treatments.
•     Pre‑paid packages are non‑refundable.
•     Unopened retail products may be returned within 14 days.
•     If you are unsuitable for treatment, deposits may be transferred or refunded at our discretion.
Please refer to our full Refund Policy for details.

8. Medical Aftercare & Responsibilities
•     You must follow all aftercare instructions provided by your clinician.
•     Failure to follow aftercare guidance may affect results and increase risk.
•     If you experience concerns or complications, contact us promptly for support.

9. Website Use
By using our website, you agree not to:
•     Copy, distribute, or misuse any content
•     Attempt to interfere with site functionality
•     Use the site for unlawful or harmful purposes
All content, branding, images, and materials are the property of Medineuro Wellness Clinic unless otherwise stated.

10. Third‑Party Services
Our website may include links or integrations from third‑party providers (e.g., booking systems, payment processors).
We are not responsible for the accessibility, accuracy, or policies of third‑party platforms.

11. Privacy & Data Protection
We process personal data in accordance with UK GDPR.
Please refer to our Privacy Policy for full details on how your information is collected, stored, and used.

12. Liability
•     All treatments carry risks, which will be explained during your consultation.
•     Medineuro Wellness Clinic is not liable for loss or damage arising from:
•     Failure to follow aftercare
•     Withholding medical information
•     Use of third‑party products or services
•     Nothing in these terms limits liability where prohibited by law.

13. Complaints
We aim to provide the highest standard of care.
If you wish to raise a concern or complaint, please contact us directly so we can address the matter promptly and professionally.

14. Contact Information
For questions regarding these Terms & Conditions, please contact:
Medineuro Wellness Clinic
Email: info@medineurowellness.com
Phone: 07535420662
Address: TBC